Last Updated: July 2026

Welcome to Zanzi Homes (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us regarding real estate services.

1. Who We Are

Zanzi Homes is a real estate agency specializing in residential and investment property in Zanzibar, Tanzania.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us through the contact form on our website or by email.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide

• Name
• Email address
• Phone number
• Country
• Property preferences
• Budget
• Any information you voluntarily provide through forms, WhatsApp, Telegram or email.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Pages visited
• Time spent on the website
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• respond to your enquiries;
• provide information about properties;
• prepare personalised property selections;
• contact you regarding your request;
• improve our website and services;
• analyse website performance;
• comply with legal obligations;
• protect against fraud or misuse.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

• your consent;
• performance of a contract or pre-contractual steps;
• compliance with legal obligations;
• our legitimate business interests.

5. CRM and Customer Management

Information submitted through our website may be transferred to our customer relationship management system (CRM) operated by Kommo for the purpose of managing enquiries, communicating with clients and providing our services.

Access to customer information is limited to authorised personnel.

6. Website Hosting

Our website is hosted by Hostinger using infrastructure located within the European Union.

Hostinger may process technical information necessary for hosting, website security and system administration.

7. Cookies

Our website uses cookies and similar technologies to:

• remember user preferences;
• improve website functionality;
• analyse visitor behaviour;
• enhance user experience.

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

8. Analytics

We may use website analytics services to better understand visitor behaviour and improve our services.

These services may collect anonymous statistical information through cookies and similar technologies.

9. Communications

If you contact us via:

• website forms;
• email;
• WhatsApp;
• Telegram;

we may retain the correspondence to respond to your enquiry and improve customer service.

10. Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary with:

• trusted service providers;
• hosting providers;
• CRM providers;
• analytics providers;
• professional advisers;
• government authorities where required by law.

11. International Data Transfers

Some of our service providers may process information outside your country of residence.

Where required, appropriate safeguards are implemented to protect personal data in accordance with applicable privacy legislation.

12. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;
• disclosure;
• alteration;
• accidental loss;
• misuse.

However, no method of internet transmission or electronic storage is completely secure.

13. Data Retention

We retain personal information only for as long as necessary to:

• provide our services;
• fulfil legal obligations;
• resolve disputes;
• enforce agreements.

When information is no longer required, it is securely deleted or anonymised where appropriate.

14. Your Rights

Depending on your jurisdiction, you may have the right to:

• access your personal information;
• request correction;
• request deletion;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with the relevant supervisory authority.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

16. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from individuals under the age of 18.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page together with the revised “Last Updated” date.

18. Contact Us

If you have questions regarding this Privacy Policy or the processing of your personal information, please contact us through the contact information provided on our website.